Terms and acceptable use
Last updated 2 October 2026. Routyx is in early access; these terms are short on purpose and will grow as the service does. If anything here is unclear, ask us before you pay.
The service
- Each customer gets a softswitch on its own private server (VPS). We set the server up, keep the software updated and hold the server's administrator access. You use the web panel.
- Each plan has a limit on concurrent calls and on new calls per second. Calls above the limit are refused.
- Add-ons such as automation rules are switched on by us when they are paid for.
Payment
- Plans are paid monthly, in advance, in USDT. Pay ten months in advance and you get twelve.
- If a payment is more than three days late, the switch is paused until it is paid.
- Hourly work and custom features are quoted before we start. Custom features need 50% up front.
Support
- Included support is by email, with a reply within one business day. Bugs in Routyx are fixed free.
- Configuration help, carrier troubleshooting and same-day help are paid by the hour, at the rates on the main page.
Acceptable use
You may not use a Routyx switch for:
- automated calling to people who did not agree to it (robocalls), or spam;
- fraud of any kind, including traffic pumping, Wangiri callbacks and calls to premium numbers made to generate revenue;
- traffic that is illegal in the country it starts from, passes through or ends in;
- attacks on other networks, or scanning and probing them.
If we see this kind of traffic, or a provider or authority reports it to us, we may pause the switch straight away and ask you to explain. Repeated or serious abuse ends the service.
Your data
- Your call records, rate sheets and settings live on your own server. We do not sell them or share them with other customers.
- We can see them when we maintain the server or when you ask us for help.
- If you leave, tell us within 14 days whether you want an export of your call records and rate sheets. After that the server is deleted.